About Glenn Ulmer

Passionate about the customer experience and acting as the voice of the customer. Experienced Delivery Manager with a demonstrated history of success working in the information technology and services industry. Skilled in Business Process Improvement, Service Delivery, Enterprise Software, Enterprise Architecture, and ITIL.
BY GLENN ULMER, AUGUST 2, 2018
MANAGED SERVICES

Think Managed IT Services is Outsourcing?
Think Again.

When Tom Johnson[1] partnered with a managed services provider to monitor and maintain his production platform, not only did uptime increase but revenue jumped, too. With less focus on break/fix fire drills, his internal teams are now working more collaboratively on initiatives to improve sales, customer service and product offerings. If you’re still thinking of managed IT services as just a form of outsourcing, you’re missing out. Increasingly, many organizations with internal IT teams are  …>> more