BY RANDY MANDRISH, JULY 25, 2017
RETAIL

Brick and mortar’s customer experience advantage in retail

The retail world has been rapidly evolving with the increase in online retailers, digital interaction and growing competition. As the shopping experience becomes immersive, consumers have endless shopping options both online and in traditional stores. In such an environment of multiple retailers clamming for buyers’ attention, how can retailers continue to have a competitive edge? Superior customer experience continues to make all the difference. We all know the scenarios. Sudden lineups that leave shoppers waiting,  …>> more

Inspiration from a 20th century warrior

When I was thirteen years old my father took me to see George C. Scott’s cinematic portrayal of General George S Patton. I was forever to become a student and fan of one of the most controversial generals of the Second World War. more
BY RANDY MANDRISH, JULY 29, 2013
SECURITY

‘Lost’ smartphones experiment reveals that most people are snoops

Have you ever thought about what might happen if you left your smartphone behind? People are naturally curious, but when a lost mobile device is discovered, curiosity can lead to the violation of personal privacy and the exposure of sensitive personal information. To put this idea to the test, Symantec performed an experiment to see what would happen if they “lost” 50 smartphones in public areas. How many people would try to tamper with the phones  …>> more