The future of retail tech: Getting back to basics

There has been a flood of articles on the future of retail – exciting, albeit occasionally intimidating news about developments such as artificial intelligence, omnichannel commerce, and platform ecosystems. All of this is driving the ever-increasing pace of how retailers are defining what it means to innovate in a rapidly changing world. It is no longer a conversation about bricks and mortar vs. eCommerce, or simply surviving in the wake of the online giants. There  …>> more

Five Ways Technology Drives Business Growth

Have you ever tried to use the self-checkout at the grocery store only to have the attendant come over multiple times because the system isn’t functioning as it should? The resultant delays often lead to the conclusion that the old way was simpler, better – and less frustrating. From a business perspective, when technology doesn’t work the way it’s supposed to, the consequences go beyond mere inconvenience, they can present significant challenges for the organization  …>> more

How to find the right IT security partner

Beyond the technical issues that businesses face with IT security, the greatest stumbling block to making change and implementing effective solutions is the human element, which boils down to two key problems – you don’t know what you don’t know, and although you inherently shouldn’t trust anyone, you have to trust someone. In the previous entries in this series by my peer Joshua Wood, you read how IT security has become a growing and unavoidable  …>> more

The Value of the Value-Added Reseller

To say that the IT industry is ever-changing would be an understatement. At times it feels that the system I just implemented gets painted with the legacy brush by the hopeful vender pitching their wares. “We have the technology,” the sales professional assures. “Better. Stronger. Faster.” Being an IT manager, I am the common target of countless cold calls. Each of these enthusiastic callers promise they possess something unique that will dramatically alter my profession.  …>> more

La technologie ne suffit pas

Étant l’une des personnes privilégiées qui a bénéficié de plus de 25 ans d’expérience dans le secteur des technologies, mes collègues me demandent souvent de partager mes réflexions sur des sujets liés à la gestion des TI et aux défis auxquels nous sommes confrontés. J’apprécie ces conversations et je sais que les autres partagent plusieurs de ces mêmes problèmes. Un blog a semblé être le moyen le plus approprié de partager mes expériences avec des  …>> more

Technology is not enough

As one of those lucky individuals who has had the benefit of over 25 years in the tech industry, colleagues often ask me to share my thoughts on topics related to IT management and the challenges we face. I enjoy these conversations and know that others have many of the same issues. A blog seemed a wonderful way to share my experiences with those outside my circle who may be experiencing the same challenges I’ve  …>> more