The Value of the Value-Added Reseller

To say that the IT industry is ever-changing would be an understatement. At times it feels that the system I just implemented gets painted with the legacy brush by the hopeful vender pitching their wares. “We have the technology,” the sales professional assures. “Better. Stronger. Faster.” Being an IT manager, I am the common target of countless cold calls. Each of these enthusiastic callers promise they possess something unique that will dramatically alter my profession.  …>> more

Become an agent of positive change

The biggest obstacle in achieving successful change management in any environment has nothing to do with technology. It’s not compatibility, interoperability or platform alignment. What stands in the way of successful change management, all too often, is a combination of pride and fear. At first, this may seem counterintuitive. After all, isn’t taking pride in one’s work something we should all do? For as long as we can remember, fear has been a healthy counterbalance  …>> more

Le secret de la croissance pour les moyennes entreprises canadiennes

Home Depot dispose d’un système de commande en ligne extraordinaire pour le bricoleur. Vous pouvez vérifier les stocks, commander en ligne et récupérer votre commande en magasin en quelques heures. Pour un homme à tout faire voulant terminer un projet de fin de semaine, ce service est idéal. Skip – du resto jusqu’à vous a quasiment éliminé le besoin d’aller chercher les plats à emporter au restaurant. L’application en ligne a permis la livraison de  …>> more

The Hidden Growth Secret for Canadian Medium-Sized Businesses

Home Depot has amazing online ordering for the “Do-It-Yourselfer”. Check inventory, order online and pick up in-store in the space of a couple of hours – for a handyman trying to complete a weekend project, the service is a dream. Skip-the-Dishes has pretty much eliminated the need to drive to a restaurant for take-out food. The online app has not only made dinner delivery a simple click, it is a boost for restaurant owners whose  …>> more

La technologie ne suffit pas

Étant l’une des personnes privilégiées qui a bénéficié de plus de 25 ans d’expérience dans le secteur des technologies, mes collègues me demandent souvent de partager mes réflexions sur des sujets liés à la gestion des TI et aux défis auxquels nous sommes confrontés. J’apprécie ces conversations et je sais que les autres partagent plusieurs de ces mêmes problèmes. Un blog a semblé être le moyen le plus approprié de partager mes expériences avec des  …>> more

Technology is not enough

As one of those lucky individuals who has had the benefit of over 25 years in the tech industry, colleagues often ask me to share my thoughts on topics related to IT management and the challenges we face. I enjoy these conversations and know that others have many of the same issues. A blog seemed a wonderful way to share my experiences with those outside my circle who may be experiencing the same challenges I’ve  …>> more