BY SURESH NAIR, FEBRUARY 20, 2014
FUTURE THINKING

Data, data, everywhere — but is customer insight out of reach?

Too much data and not enough insight means CIOs are awash in information but still don’t understand what their customers want. Poetry can teach business lessons  The Rime of the Ancient Mariner, a poem by Samuel Taylor Coleridge, is about a sailor who has returned from a long sea voyage. A ship is lost at sea in dense fog and an albatross shows up and provides direction. However, after the crisis is over, the mariner shoots the  …>> more

The evolution of the datacentre

Change is nothing new in IT. First there were main frames, then personal computers and client server computing. Servers then got virtualized and then came cloud computing. Through these changes, software has been centralized, decentralized and now distributed. Consumption of IT services has moved from centralized, to shared and now it’s all about self-service. Change is nothing new. Neither is it always easy. There are 3 things IT managers and decision makers need to consider  …>> more
BY JAY PARKES, DECEMBER 17, 2013
BUSINESS INTELLIGENCE

Bringing new value to healthcare IT

IT as an essential part of health technology
It is a continuing source of professional satisfaction for me to see my company committed to helping customers transform their thinking and their IT infrastructure to focus on generating true business value. As a result, I couldn’t help but notice when the Healthcare Information & Management Systems Society (HIMSS) recently introduced the Health IT Value Suite. I’m taking this as a positive sign that, unlike many other industries, the healthcare sector has decided it’s time  …>> more
BY DEAN REID, DECEMBER 3, 2013
FUTURE THINKING, MANAGEMENT

What happened to innovation in IT?

Today’s IT department is under considerable pressure to do things differently and strike a balance between meeting the needs of the organization and the changing expectations of users. What has made IT successful in the past may no longer be adequate. Pressure from within IT persists as management continues to struggle with the age-old conflict between just keeping existing systems running smoothly and the need to generate value for the business (e.g. by deploying new  …>> more

The IT Cheshire Cat

Remembering the glory days of innovation in corporate IT For lovers of Lewis Carrol’s Alice in Wonderland, the Cheshire Cat has special appeal. Distinctive among Wonderland characters, the Cat is enigmatic creature that maintains a cool, grinning outsider status. The Cat appears and disappears at will, at times revealing only its toothy grin as evidence of its presence. Innovation within the Information Technology department, it seems, is like the Cheshire Cat. It appears and disappears  …>> more
BY LOU TETSOS, OCTOBER 11, 2013
BUSINESS INTELLIGENCE

It’s all in the assessment

We work with customers at every stage of the IT process. Sometimes we come in at the end and help procure and implement, other times we are there to optimize an existing environment to take advantage of advancements in technology or accommodate shifts in business. But our favourite time to work with clients is before any technology decisions have been made – when it’s still all about the business. The recent story in Municipal Interface  …>> more