BY SURESH NAIR, FEBRUARY 20, 2014
FUTURE THINKING

Data, data, everywhere — but is customer insight out of reach?

Too much data and not enough insight means CIOs are awash in information but still don’t understand what their customers want. Poetry can teach business lessons  The Rime of the Ancient Mariner, a poem by Samuel Taylor Coleridge, is about a sailor who has returned from a long sea voyage. A ship is lost at sea in dense fog and an albatross shows up and provides direction. However, after the crisis is over, the mariner shoots the  …>> more
BY SURESH NAIR, FEBRUARY 10, 2014
FUTURE THINKING

IT’s version of the Model T Ford – you can have any colour “so long as it is black”

Photo of a Model T Ford
The Model T Ford and the ubiquitous PC Henry Ford did not invent the automobile; but he did innovate to make it affordable to the middle class. “Fordism” was his greatest triumph – mass production of inexpensive goods coupled with high wages for workers. For Ford, the Model T was the car for “every person”, for enterprise IT, the PC or its cousin the laptop has long been the vehicle of choice. Perhaps the time  …>> more